Support Policy

Hours of Operation

  • Our normal business hours are 8:00am(EST) - 5:00pm(EST), Mon-Fri. Phone support will be available from 8:00am(EST) - 800pm (EST), Mon-Fri. Phone support or remote session help will be available during these hours.
  • If you need technical support or have questions beyond 8:00pm (EST), Mon-Fri or during the weekends and holidays, please contact our Support Desk by email at Only email support will be available during these times. Our email support is available 24 X 7 – including all major holidays.
  • Phone support or remote session help will be provided only during normal business hours.

Response Time

Customers can report an issue using our online Customer Care link and selecting Trouble Ticket. (It is available to all clinicians who have been provided a Username and Password for a Secure Login). Alternatively, customers can call the Toll Free number during normal business hours. We make all necessary efforts to resolve customer issues on the same business day. Most customer issues reported before 5:00pm EST will be resolved on the same day.

Holiday Schedule

  • New Year Day
  • Memorial Day
  • Independence Day
  • Labor Day
  • Thanksgiving Day
  • Christmas Day