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Support Policy 

Hours of Operation

  • Our normal business hours are 8:00am(EST) - 5:00pm(EST), Mon-Fri. Phone support will be available from 8:00am(EST) - 8:00pm (EST), Mon-Fri. Phone support or remote session help will also be available during these hours.​


  • If you need technical support or have questions beyond 8:00pm (EST), Mon-Fri or during the weekends and holidays, please contact our Help Desk by email at Only email support will be available during these times. Our email support is available 24 X 7 – including all major holidays.


  • Phone support or remote session help will be provided only during normal business hours.

Response Time 

Customers can report an issue or seek technical help by calling our Help Desk at 1-866-510-1111 x 11 during normal business hours. We make all necessary efforts to resolve customer issues on the same business day. Most customer issues reported before 5:00pm EST will be resolved on the same day.

Holiday Schedule 

  • New Year Day

  • Memorial Day

  • Independence Day

  • Labor Day

  • Thanksgiving Day

  • Christmas Eve (Entire day)

  • Christmas Day

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