FAQ.jpg

FAQs

Yes, it can be done easily. All you have to do is to set up Call Forwarding from your existing Fax number to your new Secure-Fax number, and eliminate extra costs for hardware and paper.

I have an existing fax number that I have been using for years with a conventional fax machine. Can I switch to Secure-Fax without changing my existing fax number?

Will my faxes with Secure-Fax remain private and secure?

Online faxing is more always more secure than using a conventional fax machine shared by many people to send and receive faxes. With a Secure-Fax account, you have a unique username and password that allows you to Send or receive faxes on your PC. Our servers have close to a 99.99% uptime which means no busy signals and secure, encrypted delivery of your faxes.

No. There are no contractual obligations . You may sign up and cancel anytime.

Do I need to sign a contract?

What equipment/software do I need to use Secure-Fax?

All you need is an internet enabled Windows PC. No additional software or equipment is required.

How will faxing with Secure-Fax services benefit me?

There are multiple benefits of any Online Faxing solution. But Secure-Fax is unique since it builds a Workflow that is completely customizable for your practice. It can interface with your EMR as well. Some of the benefits include:
Mobility: Send and receive faxes by email anywhere you have Internet access.
Privacy: Faxes are delivered securely directly into your Secure-Fax account
Reliability: No more busy signals, paper jams or misplaced faxes.
Workflow: Edit, highlight, sign, comment and forward your faxes. Create stages and tasks on faxes for multiple users. All functions can be done online.
Savings: No more printing or receiving faxes in your fax machine. Avoid fax maintenance costs. Print when you want as all faxes are always archived on our server and are searchable.

Will I get a dedicated fax number?

Yes. For every account you set up, you will get a dedicated Fax number.

Does my computer have to be turned on to receive faxes?

No. All messages are stored in your account. When you login with a username and password provided, faxes can be viewed in your Inbox – just like any email software.

Will I receive advertising or spam as a result of joining Secure-Fax?

No. We do not sell advertising space and we will not sell, lend or pass on your information to any third party.

No, there is no limit.

Is there a limit on the number of Faxes I can receive?

What file formats can I send via Secure-Fax?

Secure-Fax supports most document formats including MS Word, MS Excel, MS PowerPoint, Adobe Acrobat PDF, Plain Text, RTF, TIFF , HTML, ASCII Files, BMP, GIF, JPG, PNG, etc.

Will anyone get a busy signal when attempting to send me a fax?

No, our fax service ensures that your customers will never receive a busy signal when faxing documents.

Can I customize my cover sheet?

Yes, you can choose to have your own cover sheet or none.

How can I annotate faxes that I receive?

You can use the annotation features like Name, DOB, Medical Record Number, etc. for a fax page(s) without the need for printing and scanning. It is fully customizable.

Can I add notes to my faxes without printing?

Yes, you can add free text or notes to a fax online. There is standard text also available and you can use that as a default.

Yes.

Can I sign my faxes without printing?

Can I limit users to view faxes?

Yes, you can configure the users at any stage.

Can I filter faxes based on the fax numbers?

Yes, faxes can be moved automatically based on the fax number to appropriate folders. This provides better document management. And folder names are customizable as well. For instance, folder names can be Labs, Invoices, etc.

Can I create customized workflow?

Yes, you can customize the workflow that suits your organization.

Can I search for my faxes?

Yes, you can not only search faxes by dates and fax number but also by tags that are created during configuration stage. Examples of tags are Invoice number, Vendor name, etc.

Schedule a demo and one of our sales representatives will contact you

Corporate Address

1735 Buford Hwy, Suite 225

Cumming, GA 30041

Follow Us:
  • Facebook
  • LinkedIn Page - MedOfficePro

©2021 Copyright by MedOfficePro LLC